FAQs

ELECTRONIC CIGARETTES

What is an Electronic Cigarette?

Electronic cigarettes are a smoking alternative to traditional regular tobacco cigarettes. The electronic cigarette is a vapourizing device that simulates a tobacco cigarette. It is comprised of four main parts: a rechargeable lithium-ion battery, an atomizer, an LED light, and a replaceable cartridge. The battery-powered device provides inhaled doses of nicotine by delivering a vaporized propylene glycol/nicotine solution. In addition to nicotine delivery, this vapor also provides a flavor and physical sensation similar to that of inhaled tobacco smoke, while no tobacco, smoke, or combustion is actually involved in its operation. Electronic cigarettes are often marketed as a healthier alternative to tobacco smoking, since most of the harmful material produced by the combustion of tobacco in traditional cigarettes is not present in the atomized liquid of electronic cigarettes. Vaporizing the nicotine spares users and those around them from second hand smoke, and the over 4,000 chemicals found in tobacco smoke.

How does the Electronic Cigarette compare to Tobacco Cigarettes? Tobacco smoke contains over 4,000 chemical compounds, such as carbon monoxide, nitrogen oxides, hydrogen cyanide and ammonia. 43 of these are known to be toxic and/or carcinogenic. The Electronic Cigarette does not burn and produces no smoke, just a vapor mist that quickly evaporates. No tobacco, no smoke, no smell, no ashes, no tar, no carbon monoxides, and no other toxic chemicals.

The Ultras from electronic-cigz.com

There are many different models of Electronic Cigarettes on the marketplace. As with all electronic devices, each generation gets smaller and better. electronic-cigz.com's M401v2/M402v2/M601/M602 Ultra's are the very latest and best performing models available. They are manufactured to our exacting specifications to deliver the best ‘smoking’ experience, longest battery life, highest quality liquid, and best overall performance.

CARTRIDGES

What is the liquid in the cartridge?

E-liquid or smoke juice is the liquid that provides the taste and the vapour when 'smoking' the Electronic Cigarette. The liquid is composed of PG (propylene glycol), water, nicotine (if desired), and flavour. PG is a common organic compound that is used in food colouring, food additives, tobacco cigarettes, and smoke machines. It is recognised as being generally safe by the FDA.

ULTRA CARTRIDGES

All Electronic Cigarette Cartridges are manufactured and filled with E-liquid made in China...until now. The Ultra Cartridge is the first Cartridge filled with a higher quality liquid manufactured in North America. We fill our own cartridges here in North America with this high quality American-made liquid, and these premium cartridges are shipped with our Electronic Cigarette Kits, the M401v2/M402v2 Ultra's, and can also be used with other M401 model types including Puresmoker's Pilot, Intellicig's Evo, and also generic-type M401/M402 model E-cigs. If you are not using premium Ultra Cartridges…do you know what are you ‘smoking’? How long does the cartridge last? Most suppliers will exaggerate how long their cartridges will last, we would prefer to tell you the truth from the beginning and keep you as our happy and informed long-term customer. In reality one Ultra Cartridge will last for approximately 90 puffs, or the equivalent of 5-7 cigarettes, depending on the users ‘smoking’ style.

SMOKE ANYWHERE

Can I 'smoke' my Electronic Cigarette anywhere? Electronic Cigarettes do not burn, and produce no smoke, and as such can be used in many places where tobacco smoke is not allowed. In Europe, where the Electronic Cigarette is better known, it has become more accepted. Many bars, restaurants, and clubs are allowing their customers to use the Electronic Cigarette. However this acceptance is dependant upon the discretion of each business owner. We have found that most people and business owners in North America are amazed when they are told what the Electronic Cigarette is, and gladly allow them to be used.

E-CIGS TO QUIT SMOKING

Can I use it to stop smoking? Electronic Cigarettes have not yet been studied or proven to be a smoking cessation device and therefore are not advertised or marketed as such. However, many people who purchase an Electronic Cigarette, do so for health reasons, and many change from smoking tobacco cigs to E-cigs. Some users have used the E-cigs different cartridge levels of nicotine strength to gradually lessen their dependence on nicotine, and some have gone to the extent of using only the no nicotine cartridges.

MONEY-BACK GUARANTEE

electronic-cigz.com’s guarantee/warranty electronic-cigz.com is confident that you will be happy with your purchase and offer a 30-day warranty/return policy (minus 15% re-stocking charge and shipping fees) on the non-consumables (battery, atomizer, charger and accessories). All consumable products (cartridges and liquid) are non-refundable.

SHIPPING

USA:

We ship all USA orders via USPS. Approx. ship times: Express (3-5 bus days), Expedited (4-7 bus days), US Small Packet Air* (4-10 bus days). *US Small Packet Air does not have any tracking option available.

Canada:

We ship all Canadian orders via Canada Post. Approx. ship times: Xpress (1-2 bus days), Expedited (2-4 bus days), Reg (3-5 bus days).

Lost Packages:

Please contact us if your order has not arrived after the maximum allowable business shipping days, and we will initiate a trace on your package and/or send out a replacement order.

TIPS, CARE & MAINTENANCE

Smoking Technique

‘Smoking’ an Electronic Cigarette gives you the same sensations as smoking a tobacco cigarette – the hand/mouth/inhaling/smoke - oral satisfaction, but there are small differences that you will soon become accustomed to when ‘smoking’ an E-cig. Some users incorporate a slightly different technique (a longer, slower draw) when using an Electronic Cigarette. Others, use a shorter first inhale, or primer puff, to heat up the atomizer correctly. You will quickly become acclimatized to ‘smoking’ your E-cig, and find your own technique.

Care

The Ultra is a high quality electronic device, and some special care should be given to it, as you would with any other electronic device.

Maintenance

Although electronic-cigz.com Ultra is the premium E-cig, all Electronic Cigarettes’ batteries and atomizers have a life span. The life span of these parts are dependent on how they are used, and how much they are used. If you are to think of E-cig maintenance as a car – the battery would be much like your car’s battery, while the atomizer would be the spark plugs. These items are consumable/disposable products.

WARNINGS

Nicotine

These items are not to be sold to persons under the legal smoking age, and are not to be used by pregnant or nursing women, persons with heart disease/high blood pressure/nicotine allergies, or anyone with other serious health concerns. Keep these items safely stored and out of the reach of children and animals.

CUSTOMER SERVICE

We offer our customers only the highest quality and best products available. We have invested time and money in producing the premium E-cigs and E-cartridges on the market. If you have any questions or problems, we want you to be able to access us so that we can help you immediately. Customer service is our top priority, we want to keep you as a long-term, happy, informed friend. You can contact us at anytime through e-mail or phone and we will gladly listen and act at once.

02/01/2009

electronic-cigz.com Our Commitment To Your Privacy Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected: As part of the order process, the following information is collected from shoppers: Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

How That Information Is Used: This information is used to fill orders, to contact buyers if they have questions, or to send email with special offers.

Our Commitment To The Security of Your Data We commit to guarding the security of all your personal data.

Contact Us info@electronic-cigz.com

NOTE TO MERCHANTS: Your privacy policy has legal implications as well as implications for your business. Please research what assurances you want to make to buyers and ensure that your states policy matches with your business practices.